Buying Items During Coronavirus - April 2020
Hey Boho friends!
Times are a little strange and scary at the moment to say the least. We hope you are safe and well.
This is just a little update to answer any questions that you may have regarding your orders, deliveries, etc. throughout Covid-19.
We deliver items using Royal Mail. Items will be posted through your letterbox where possible or placed at a safe distance. Please note, we are no longer doing ‘signed for’ delivery to help ensure there is no contact needed for you to receive your jewellery.
We are still dispatching on a daily basis except for Sunday. Your orders should be fulfilled within 24 hours of placing the order and on its way to you first class. Please bear in mind that there may be delays in delivery which are out of control.
If you’re worried about an item you have ordered, please feel free to contact us using our contact form or email us at firstname.lastname@example.org.
Whilst we have been assured that your items will be delivered safely, if for any reason your item hasn’t been delivered please take precautions when looking for it. The delivery driver may have left it in a safe place or with another member of your household. They may not use the doorbell to keep things as contact-free as possible. We do not recommend you pop to your neighbours.
If you’re still not sure, get in touch and we will chase up the delivery status.
We are a small team but we are taking precautions as you would expect from any company. Before packing any items, we wash our hands thoroughly for your safety. All surfaces are cleaned thoroughly and items are stored securely before they come to you.
We are here
Whilst we are an online business, we are still people on the other end. If you have any queries or concerns, we’re on live chat and only a quick email away if live chat is unavailable. We are human and completely understand any worries you might have - no question is daft or annoying.
Thank you all for your continued support and purchases. We hope you love your new jewellery as much as we do.
Stay safe, Ally & the Boho Team x